Home Fresh Water Shipping & Returns Policy

United Kingdom & Northern Ireland

Standard UK Shipping
We send all orders within 24 hours of receiving them. Orders are shipped via Royal Mail, ParcelForce, DPD, or Evri.

Next Day Delivery: We offer next day delivery Monday to Friday. Orders must be placed before 12pm to qualify for next day delivery. Occasionally, we may send orders on a

Saturday if placed late on a Friday or Saturday morning, but we cannot guarantee Sunday delivery as some couriers do not deliver on Sundays.

All shipping methods are tracked and signed for. Please ensure you provide us with up-to-date delivery details, including your current telephone number.

If you have special requirements for your shipping, contact us at scott@swgltd or call us at 07587043835 You can also reach us via WhatsApp chat from 10am - 5pm GMT, Monday - Friday.

International Orders

We deliver worldwide, especially within Europe. Please contact our customer service team for an accurate estimate of international shipping costs.

Email Support: scott@swgltd.uk

Phone Support: 07587043835

10am - 5pm GMT, Monday - Friday

P.O. Boxes

Please do not provide a P.O. Box as your delivery address. Certain courier companies will not deliver to P.O. Boxes. If you only have a P.O. Box as your shipping address, please contact our customer support team, and we will find a specific solution for sending your order.

Delivery Details

Home Fresh Water does not send deliveries on Sundays or major holidays, including bank holidays. We cannot accept responsibility for delays in shipping caused by shipping services. We will provide you with your tracking details via text message once your order has been shipped.

Return Details

For any returns, you need to obtain a Returns Number. To get a Returns Number, please contact our customer support team.

Email Support: scott@swgltd.uk

Phone Support: 07587043835

10am - 5pm GMT, Monday - Friday

Our customer support team will then help arrange for your product to be sent back to us.

Return Time

If your product is found to be defective within 40 days of your purchase, we will help arrange for the product to be sent back. After 40 days, the product is subject to the warranty offered with the product.

Returns Shipping

When packaging the product, please use its original box. If you no longer have the original box, use a box of the same strength and size. Pack the product in the same manner it originally came to prevent shipping damage. Be sure to include everything that was in the original box, including any free gift items. Make sure to drain all water from any product before shipping and wrap the parts in plastic for shipping. In your package, add a copy of your receipt or purchase information along with your Returns Number and contact details (Name, Phone Number, Email Address).

You will be sending your package to:

Home Fresh Water

6 Juniper Court
LS141FQ

Cancelling an Order

If your item has not been shipped yet, you can cancel your order (most items are shipped within 24-48 hours of placing your order). Just contact support, and they will help cancel your order. The quickest way to contact us is via WhatsApp or calling us directly. If your item has already been picked up for shipment, it cannot be canceled, and you will have to return the item for a refund.

Refusing a Shipment

Do not refuse your shipment without a Returns Number. All returns must have a Returns Number. If you refuse a shipment without a Returns Number, no refund will be given. If you have already obtained a Returns Number from us, you can apply it to the shipment and refuse it.